top of page

Feedback and Complaints

These terms and conditions ("Terms") outline the procedures and expectations regarding the submission of feedback and complaints for participants, families, support workers, and all individuals involved in the Inspired Kids Programs. By engaging in the program, all parties agree to adhere to the following feedback and complaints provisions:

​

Open Communication:

The organisers of the Inspired Kids Programs encourage open and honest communication. Participants are invited to provide constructive feedback and raise concerns promptly.

​

Submission of Feedback:

Participants may submit feedback, suggestions, or positive comments regarding the program the program to the Customer Service Officers (admin.gregoryhills@inspireaheg.com.au). Constructive criticism is welcomed and valued.

​

Complaint Submission:

Participants who wish to submit a formal complaint should do so in writing, clearly outlining the nature of the complaint, the individuals involved, and any relevant details. Complaints can be submitted to (admin.gregoryhills@inspireaheg.com.au)

​

Anonymous Feedback:

Anonymous feedback is accepted; however, providing contact information may facilitate a more effective resolution process. The identity of individuals providing feedback will be kept confidential, except where disclosure is required by law.

​

Timely Submission:

Feedback and complaints should be submitted in a timely manner to allow for prompt investigation and resolution. Delays in submission may impact the effectiveness of the resolution process.

​

Resolution Process:

The organisers will undertake a thorough and impartial investigation into all feedback and complaints. The aim is to reach a fair and satisfactory resolution, taking appropriate actions as necessary.

​

Communication of Resolutions:

Participants will be informed of the resolution to their feedback or complaint in a timely manner. The organisers will communicate the outcome, any actions taken, and the steps that will be implemented to prevent a recurrence if applicable.

​

Confidentiality:

The privacy and confidentiality of individuals involved in feedback and complaints will be respected. Information related to the complaint will only be disclosed to those directly involved in the resolution process.

​

Escalation of Complaints:

If a participant is dissatisfied with the resolution provided, they may escalate their complaint to a higher level of management within the organisation or seek external mediation if required (rebecca.garnsey@inspireaheg.com.au)

​

Non-Retaliation:

Participants who submit feedback or complaints should not face any form of retaliation. Retaliation is strictly prohibited, and individuals engaging in such behaviour will be subject to consequences.

​

Continuous Improvement:

The organisers value feedback as a tool for continuous improvement. Information obtained from feedback and complaints will be used to enhance the quality and effectiveness of the Inspired Kids Programs.

​

Review and Amendments:

The organisers may periodically review and update these terms. Participants will be notified of any changes, and continued participation implies acceptance of the updated terms.

​

By participating in the Inspired Kids Programs, individuals acknowledge their understanding and acceptance of these feedback and complaints terms. If there are any questions or concerns, individuals are encouraged to contact the program organisers for clarification.

bottom of page